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Benchmarking HME

Do you know whether your home medical equipment business is being run efficiently and profitably?

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The effects of Medicare's competitive bidding delay are a complicated matter.

Marketplace

2002 Salary Survey

Who's bringing home the bacon in home care? How do the salaries of respiratory technicians in the western United States compare with the salaries of respiratory techs in the Northeast? Do sales managers at home medical equipment companies with $1 million in annual revenue make less than sales managers at companies with $10 million in revenue?

Here's your chance to find out. More than 480 HME companies participated in HomeCare's annual salary survey. Check out their responses to find out if you're one of those who's bringing home the bacon.

A Snapshot

Here are the salary fast facts.

Respondent base: 487

Lowest average salary:
Delivery Technicians at $25,243

Highest average salary:
Presidents/CEOs at $83,967

Company Revenue by Region

Geographic Area

Revenue

Base 487

West

South

Midwest

Northeast

Under $500,000

19.5%

23.5%

20.9%

16.8%

16.8%

$500,000 to $999,999

19.9%

14.8%

21.9%

16.8%

16.8%

$1.0 to $2.9 million

23.4%

23.5%

25.7%

21.6%

20.2%

$3.0 to $9.9. million

16.6%

7.4%

12.3%

24.8%

16.8%

$10 million or more

15.4%

25.9%

13.9%

16.0%

26.1%

Respondents by Region and Revenue

Geographic Area

Sales Revenue

Business Type

West

South

Midwest

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

Home Medical Equipment/Service Providers

78.9%

75.3%

81.3%

76.8%

84.0%

82.1%

83.5%

78.9%

80.2%

69.3%

Retail Pharmacy/Drugstore

1.0%

0.0%

1.6%

2.4%

0.0%

0.0%

0.0%

2.6%

1.2%

1.3%

Home Infusion

1.6%

3.7%

1.6%

0.0%

2.5%

0.0%

0.0%

0.9%

2.5%

6.7%

Hospital-based HME

3.9%

3.7%

2.7%

4.8%

4.2%

0.0%

4.1%

4.4%

7.4%

2.7%

HHH/VNA/Community Home Health

0.6%

2.5%

1.1%

0.8%

0.8%

0.0%

0.0%

0.0%

0.0%

2.7%

Manufacturer/Distributor/Consultant

3.5%

3.7%

2.7%

4.0%

1.7%

6.3%

3.1%

1.8%

2.5%

4.0%

Other

9.9%

11.1%

9.1%

10.4%

5.9%

9.5%

8.2%

11.4%

4.9%

13.3%

Base 487

Locations by Region and Revenue

Geographic Area

Sales Revenue

Number of Locations

Base 487

West

South

Midwest

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

Mean*

3.6

4.5

3.8

3.7

4.4

1.4

2.3

2.5

3.8

8.7

Median**

2.0

2.0

2.0

2.0

2.0

1.0

1.0

2.0

3.2

7.4

One

49.5%

48.1%

50.3%

42.4%

42.9%

87.4%

63.9%

50.0%

29.6%

9.3%

Two

14.0%

12.3%

10.7%

17.6%

10.9%

6.3%

17.5%

24.6%

17.3%

2.7%

Three to five

14.0%

7.4%

15.5%

17.6%

15.1%

3.2%

9.3%

16.7%

30.9%

12.0%

Six to nine

5.1%

2.5%

4.8%

3.2%

7.6%

0.0%

2.1%

4.4%

11.1%

8.0%

Ten or more

16.6%

29.6%

18.7%

17.6%

22.7%

2.1%

7.2%

4.4%

9.9%

68.0%

Employees by Region and Revenue

Geographic Area

Sales Revenue

Number of Employees

Base 487

West

South

Midwest

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

Mean*

36.1

45.6

35.6

40.7

46.2

6.9

17.3

23.8

48.3

98.4

1 to 4

18.3%

16.0%

21.9%

15.2%

15.1%

69.5%

19.6%

1.8%

0.0%

0.0%

5 to 9

22.0%

19.8%

24.1%

15.2%

20.2%

20.0%

51.5%

26.3%

3.7%

0.0%

10 to 19

17.9%

18.5%

16.0%

20.0%

12.6%

7.4%

14.4%

46.5%

9.9%

1.3%

20 to 49

15.6%

9.9%

11.2%

19.2%

15.1%

1.1%

3.1%

14.9%

54.3%

9.3%

50 to 99

7.0%

2.5%

6.4%

10.4%

9.2%

0.0%

4.1%

4.4%

21.0%

9.3%

100 or more

18.9%

32.1%

20.3%

20.0%

27.7%

2.1%

6.2%

6.1%

11.1%

80.0%

Available Benefits by Region, Revenue and Location

Geographic Area

Sales Revenue

Number of Locations

Benefits

Base 487

West

South

Mid-west

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

One

2 to 5

6 or more

401(k) plan

53.4%

56.8%

46.5%

65.6%

57.1%

21.1%

35.1%

55.3%

71.6%

90.7%

37.3%

53.7%

89.6%

Association memberships

17.9%

11.1%

18.2%

22.4%

18.5%

5.3%

9.3%

25.4%

34.6%

18.7%

14.5%

25.7%

15.1%

Auto or auto allowance

47.4%

50.6%

51.3%

48.8%

57.1%

27.4%

44.3%

44.7%

63.0%

72.0%

36.1%

52.2%

67.9%

Cellular airtime/usage

57.7%

54.3%

59.4%

56.8%

63.0%

35.8%

49.5%

61.4%

80.2%

74.7%

51.9%

61.8%

66.0%

Dental insurance

46.6%

54.3%

39.0%

56.0%

52.9%

21.1%

23.7%

49.1%

61.7%

85.3%

32.8%

44.9%

80.2%

Flexible work schedule

47.0%

50.6%

43.9%

57.6%

47.1%

43.2%

51.5%

50.0%

49.4%

42.7%

48.5%

46.3%

44.3%

Holidays, including floating

77.4%

72.8%

77.0%

81.6%

81.5%

51.6%

78.4%

85.1%

86.4%

89.3%

69.3%

84.6%

86.8%

Life insurance

52.0%

50.6%

47.6%

65.6%

54.6%

22.1%

35.1%

51.8%

70.4%

88.0%

36.5%

50.7%

88.7%

Long-term disability

33.3%

32.1%

26.2%

45.6%

40.3%

9.5%

22.7%

29.8%

46.9%

66.7%

22.4%

27.2%

65.1%

Medical insurance

79.9%

72.8%

78.6%

80.8%

88.2%

48.4%

73.2%

89.5%

96.3%

94.7%

70.1%

84.6%

96.2%

Pension plan

17.5%

12.3%

9.1%

26.4%

19.3%

9.5%

14.4%

17.5%

27.2%

20.0%

16.2%

18.4%

18.9%

Personal time

51.1%

45.7%

48.7%

56.8%

60.5%

33.7%

55.7%

52.6%

56.8%

62.7%

44.4%

55.9%

60.4%

Profit sharing

16.2%

19.8%

9.6%

20.0%

18.5%

4.2%

17.5%

12.3%

24.7%

29.3%

9.5%

19.9%

25.5%

Short-term disability

29.6%

28.4%

22.5%

47.2%

37.8%

5.3%

17.5%

29.8%

43.2%

65.3%

15.8%

28.7%

62.3%

Sick leave

67.8%

66.7%

63.1%

73.6%

68.9%

38.9%

63.9%

78.9%

82.7%

81.3%

57.3%

77.9%

79.2%

Stock purchase plan/stock options

9.4%

17.3%

11.8%

9.6%

10.1%

2.1%

2.1%

7.0%

6.2%

33.3%

2.5%

3.7%

33.0%

Tuition reimbursement

22.8%

21.0%

16.6%

26.4%

22.7%

7.4%

10.3%

22.8%

29.6%

53.3%

17.0%

22.1%

36.8%

Vacation

88.1%

79.0%

84.5%

92.0%

93.3%

63.2%

90.7%

96.5%

96.3%

97.3%

81.7%

94.1%

95.3%

Vision insurance

23.8%

25.9%

18.2%

24.0%

26.1%

12.0%

14.4%

20.2%

24.7%

57.3%

16.2%

17.6%

50.0%

*Mean: The sum of all numeric answers given for a particular question, divided by the number of people who write in an answer.
**Median: The value that is exactly in the middle of all ‘x’ answers.” That is, half the values fall above the median and half fall below.
***No respondents.

Employee Raises by Region and Revenue

Geographic Area

Sales Revenue

West

South

Midwest

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

Base

487

81

187

125

119

95

97

114

81

75

Gave raises

83.6%

90.1%

78.1%

88.8%

89.1%

56.8%

82.5%

91.2%

93.8%

96.0%

Did not give raises

15.0%

9.9%

19.8%

9.6%

10.9%

37.9%

17.5%

8.8%

6.2%

4.0%

Percentage of Employees Receiving a Raise by Region and Revenue

West

South

Midwest

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

Base

407

73

146

111

106

54

80

104

76

72

Mean*

62.4%

50.0%

59.0%

67.1%

60.4%

60.3%

58.3%

68.8%

66.6%

60.5%

Less than 5%

13.3%

23.3%

13.0%

12.6%

19.8%

13.0%

11.3%

7.7%

13.2%

23.6%

5% to 9.9%

6.9%

6.8%

6.8%

5.4%

8.5%

13.0%

8.8%

4.8%

5.3%

4.2%

10% to 24.9%

6.1%

5.5%

7.5%

4.5%

6.6%

3.7%

7.5%

7.7%

2.6%

4.2%

25% to 49.9%

5.2%

6.8%

8.2%

4.5%

0.0%

5.6%

7.5%

5.8%

5.3%

1.4%

50% to 74.9%

11.5%

13.7%

9.6%

9.9%

7.5%

11.1%

16.3%

9.6%

15.8%

6.9%

75% to 89.9%

8.6%

6.8%

13.0%

9.0%

8.5%

1.9%

3.8%

14.4%

9.2%

11.1%

90% to 99.9%

9.1%

8.2%

10.3%

7.2%

10.4%

3.7%

2.5%

8.7%

14.5%

18.1%

All employees (100%)

35.1%

21.9%

28.1%

42.3%

36.8%

44.4%

37.5%

39.4%

32.9%

27.8%

Percentage of Employee Raise by Region and Revenue

West

South

Midwest

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

Base

407

73

146

111

106

54

80

104

76

72

Average

9.1%

13.2%

8.4%

8.0%

7.3%

10.2%

14.9%

9.1%

7.1%

4.8%

Low

4.9%

6.6%

4.7%

4.2%

3.5%

12.0%

4.5%

4.1%

4.1%

3.3%

High

10.8%

9.2%

11.4%

10.2%

8.5%

11.4%

10.4%

14.4%

9.5%

7.6%

Are you a member of NRRTS?

Geographic Area

Sales Revenue

West

South

Midwest

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

Base

487

Yes

10.7%

6.2%

9.1%

11.2%

11.8%

2.1%

6.2%

14.9%

19.8%

14.7%

No

72.3%

79.0%

71.1%

75.2%

73.9%

80.0%

78.4%

74.6%

56.8%

66.7%

If you are a member of NRRTS, what percentage of your employees are Certified Rehabilitation Technology Suppliers?

% of the employees

West

South

Midwest

Northeast

Under $500,000

$500,000 to $999,999

$1.0 to $2.99 million

$3.0 to $9.99 million

$10 million or more

None

21.2%

60.0%

23.5%

21.4%

21.4%

100.0%

16.7%

29.4%

6.3%

18.2%

1% to 10%

46.2%

20.0%

35.3%

50.0%

64.3%

0.0%

16.7%

41.2%

68.8%

45.5%

11% to 50%

21.2%

0.0%

23.5%

14.3%

14.3%

0.0%

50.0%

17.6%

18.8%

18.2%

51% to 100%

5.8%

0.0%

0.0%

14.3%

0.0%

0.0%

0.0%

5.9%

6.3%

9.1%

*Mean: The sum of all numeric answers given for a particular question, divided by the number of people who write in an answer.
**Median: The value that is exactly in the middle of all ‘x’ answers.” That is, half the values fall above the median and half fall below.
***No respondents.

Salary and/or Hourly Positions

ACCOUNTS RECEIVABLE MANAGERS

Percent that have only hourly

23%

Percent that have only salaried

34%

Percent that have both

1%

BILLING CLERKS

Percent that have only hourly

59%

Percent that have only salaried

11%

Percent that have both

3%

BOOKKEEPERS/ASSISTANT CONTROLLERS

Percent that have only hourly

22%

Percent that have only salaried

15%

Percent that have both

2%

CEO/PRESIDENT

Percent that have only hourly

1%

Percent that have only salaried

59%

Percent that have both

0%

CONTROLLERS/VPS OF FINANCE

Percent that have only hourly

1%

Percent that have only salaried

32%

Percent that have both

0%

CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVES

Percent that have only hourly

54%

Percent that have only salaried

14%

Percent that have both

2%

CUSTOMER SERVICE MANAGERS/SUPERVISORS

Percent that have hourly

23%

Percent that have only salaried

28%

Percent that have both

2%

DELIVERY TECHNICIANS

Percent that have only hourly

67%

Percent that have only salaried

7%

Percent that have both

3%

OPERATIONS/WAREHOUSE MANAGERS

Percent that have only hourly

23%

Percent that have only salaried

23%

Percent that have both

1%

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