Oxygen Rates Put Providers in a 'Lose-Lose' Situation
ATLANTA — Home oxygen providers will have to run a tight
ship and walk a thin line if they are to have any chance of staying
in the business under Medicare's new reimbursement
rates, industry providers said.
"You've got to be ridiculously efficient, an astute buyer and a
heck of a marketer," said Chris Rice, whose company, Diamond
Respiratory Care in Riverside, Calif., was offered an oxygen
contract. "Any provider who won has to increase their market share
The average cut across all Round 1 competitive bidding product
categories was 32 percent; oxygen supplies and equipment averaged
31 percent less than the current Medicare allowable.
The size of the reduction stunned providers, who noted that the
deep dip comes on top of the 9.5 percent reimbursement cut
providers took to pay for the delay of the initial Round 1 (2008),
As well, they have suffered a significant decline in income because
of the 36-month oxygen rental cap, which was also implemented in
2009. (See PAMS' Shirvinsky: Oxygen
Rates are Foul Business, July 12.)
"I was very surprised when the rates came out that low," said
Patrick Clevidence of Medical Service Co. in Cleveland, where the
oxygen rate settled at $103, a significant decrease from the
current $173.17. "It kind of just felt like a punch to the stomach
that leaves you staggering. And then, once you get your focus, you
say, 'How do we provide the same service to our patients?'"
'They Devalued Our Industry'
"It's sad, it's disheartening, it's disappointing," said Tammy
Zelenko of AdvaCare Home Services in Bridgeville, Pa. The
Pittsburgh area charted the lowest rate — $102.84 — a
37 percent decrease. "Why did they do that? I looked at those rates
when they came out and I knew I didn't get [a contract] because I
knew I didn't bid that low.
"Overnight, they devalued our whole industry. We have been
working so hard to [prove] the value that we bring."
The question hovering over the entire sector is whether oxygen
providers can even stay in business at the new Medicare
While Rice believes it is possible — he pointed out that
many companies already have managed care contracts that are 70
percent of the current Medicare rate — he admitted that it
would be tough.
"Providers need to start now thinking about the new margins and
where they can expand to improve them," he said. "Even though the
most frequent items have been cut significantly, there are other
complementary product lines that are not part of the program. In
addition, we need to look at technologies that truly reduce cost
and are not just 'fluff' or 'me-too' products."
For providers to succeed under the new rates, Rice said, they
must be running an efficient operation already. "It also depends on
what other contracts you've won," he said. "If you've only been
awarded one or two and your current product line includes many
more, you're in trouble."
Clevidence's company was also offered an oxygen contract. The
meager reimbursement rate is much lower than his company bid and
much, much lower than he expected the new rate to be — "I
thought $120, $125, $130," he said — but the company is going
to "give it the old try."
"It's going to be tough and it is going to be a good lesson in
economics and efficiencies and recreating your business like you
never thought you'd have to just to keep your head above water,"
The overarching goal is for Medical Service to continue to
provide its patients with superior service, he said. "At my
company we're talking about how to [be more in touch] with the
patient," Clevidence said. "We are going to be working really hard
to maintain that service."
His hope is that the company, with its economy of scale in
Cleveland and its years of preparation, can make it work. Medical
Service has armed its drivers with netbooks so dispatchers can
connect with them to make deliveries more swiftly; its significant
hospice business has forced the company to become more efficient in
all areas, he said.
"I hope our preparation is enough," Clevidence said. "We're just
as scared as the next guy."
Zelenko, whose company was offered a contract for walkers (which
she refused) but wasn't offered an oxygen contract, said she
believes the bids to be unsustainable. "We've been running numbers,
running numbers. I don't see it," she said, adding that the rates
still affect AdvaCare because CMS allows those who don't get oxygen
contracts to continue to service their established Medicare
patients under a grandfather clause.
"If you have a Medicare patient for 36 months and then have to
take care of them for [two more years], I don't see who is going to
want to have these patients grandfathered in," Zelenko said. "If
you have a contract, you have to take them. You have to. You have
to take people that others don't want to grandfather in."
So providers who "win" contracts lose out as much as those who
were not offered contracts, according to Zelenko. "We're in a
lose-lose situation," she said.
Beyond the damage the dismal reimbursement rates will do to
their bottom lines, providers said they had other concerns.
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