Kaiser Permanente's Medicare website recognized
OAKLAND, Calif., Aug. 9, 2012—Kaiser Permanente’s Medicare plan website received MedicareWebWatch certification, and scored the highest rating among 137 Medicare Advantage websites nationwide for a second consecutive year, according to independent research firm, HealthMetrix Research Inc. The websites are rated for excellence in content, member connectivity, design and privacy assurance.
The Kaiser Permanente Medicare plan website, which received more than one million visits in 2011, educates Medicare beneficiaries about the four parts of Medicare (Parts A, B, C and D), outlines eligibility requirements, and clearly illustrates cost and coverage options. Eligible customers, when they are ready, also can enroll in Kaiser Permanente's Medicare plan directly from the website.
“The MedicareWebWatch certification validates Kaiser Permanente’s commitment to informing seniors about their Medicare plan options, particularly as more seniors turn to our Medicare website for information,” said Herman Weil, senior vice president, Kaiser Permanente Medicare program. “Our website is especially important right now as beneficiaries learn about Medicare's new Special Enrollment Period for plans rated 5 stars for excellence by the Centers for Medicare & Medicaid Services.”
Kaiser Permanente’s California, Northwest, Colorado and Hawaii regions are all rated five stars for 2012 for excellence in five categories by CMS. Those categories are preventive care, managing chronic conditions, member satisfaction, customer service and pharmacy benefits.
“Seniors in Kaiser Permanente’s five-star plans' service areas can enroll on kp.org/medicare without waiting for open enrollment in the fall," Weil said. "They must meet certain criteria and reside in a service area where a Kaiser Permanente five-star plan is offered."
More and more Medicare beneficiaries are using Kaiser Permanente's convenient online enrollment feature. Self-service online enrollments grew by 138 percent during the 2011 annual enrollment period from October 15 through December 7.