With a staggering 79% turnover rate, homecare service providers face an uphill battle in attracting and retaining top talent. To stand out as an appealing employer, companies must adopt a strategic recruitment approach that transforms their websites into a showcase of brand value and career opportunities, ultimately converting visitors into qualified applicants.
Today's coveted candidates are like savvy shoppers, carefully evaluating their options. For these potential employees, your company is the “product” that needs to stand out.
Just as businesses invest heavily in marketing and branding to sell their services, recruiting should be approached with the same strategic mindset. This ensures maximum return on investment in attracting qualified applicants.
The cost of hiring new employees is a significant expense. According to recent data from the Society for Human Resource Management (SHRM), the average cost per hire is about $5,000. However, many employers believe that the total cost can amount to three to four times the annual salary of the role.
Why Your Website Might be Hurting Your Recruiting Efforts:
- Search-optimized websites with structured data markup appear more prominent in Google when prospective talent candidates search for jobs.
- Just as consumers meticulously assess brands before purchasing, top candidates scrutinize potential employers with the same diligence. This highlights the need to leverage strategic digital marketing tactics in recruitment initiatives.
- An optimized, mobile-friendly career website section enhances user experience and attracts high-quality candidates while reducing recruitment costs.
- Strong branding, compelling content and effective SEO on career pages can help companies stand out in a competitive job market and build a stronger employer brand.
Recruitment Starts With the Website
Your company website is the primary hub for showcasing your brand, values and career opportunities—especially for skilled roles like nurses, home health aides and medical technicians.
In the home health and care services industry, where turnover is high and talent competition is fierce, an effective recruitment strategy is vital.
Your website's career section must attract, engage and convert potential job seekers, particularly those seeking rewarding positions in health care.
By providing an optimized, user-friendly experience tailored to the needs of skilled professionals, you can turn visitors into applicants through compelling messaging and strategic content that highlights the unique benefits of working for your organization.
This article outlines a few key strategies for transforming a company website into a high-converting talent magnet. Key tactics include optimizing the user experience—including responsive design and intuitive navigation—streamlining applications with ATS integration, strategic content marketing focused on company culture and using data-driven search engine optimization (SEO).
1. Evaluate your website with optimized web pages.
Before making major updates to your website, check its mobile performance with Google’s Lighthouse testing tool. This handy—and free—tool scores four critical areas that are essential for a website intending to attract job applicants in home health and care.
Our review of hundreds of health care sites showed that many land in the “needs improvement” or “poor” categories, revealing plenty of room for enhancement.
- Performance: Evaluates page load times, which are crucial for mobile users and job seekers. Fast loading impacts user experience and application rates.
- Accessibility: Checks for color contrast, text size and screen reader compatibility. This is important for attracting diverse applicants, including those with disabilities.
- Best Practices: Assesses security measures like HTTPS usage and avoidance of deprecated APIs. This helps build trust with applicants by demonstrating a commitment to privacy and security.
- SEO: Audits mobile-friendly elements, such as meta tags, viewport settings and content readability. This can improve search rankings, making job opportunities more discoverable.
For health care recruitment, mobile optimization has become a critical battleground for home health agencies seeking top talent. Industry experts now point to Google Lighthouse as an essential tool for gauging a company's online presence against its rivals.
“It's not just about beating the competition anymore,” said John Golden, development manager at DBS Interactive. “The real objective is to hit all those 'good' benchmarks. That's what elevates the user experience for job seekers.”
To achieve this improved recruitment, forward-thinking health services companies are fostering closer collaboration between their marketing and development teams. Many companies also turn to specialized digital agencies for an extra edge in mobile performance.
2. Keep an eye on key metrics.
Metrics can include:
- The rate at which site visitors convert to applicants
- How quickly potential candidates leave the site
- The duration of engagement on job listing pages
"These numbers tell a story," Golden said. "They reveal how well a company’s website connects with the target audience of health care professionals."
High performance scores do more than just placate search engine algorithms—they serve as a beacon to job seekers, signaling a modern, efficient organization.
In an industry where the war for talent is fierce and costs are measured to the penny, such digital proficiency can make all the difference.
As smartphone usage continues to dominate job searches, agencies who prioritize mobile optimization are positioning themselves at the forefront of the industry. This is a technical investment that is paying dividends in human capital.
3. Know the features of a superior mobile experience.
These features include:
- Responsive Design: Ensure your website adapts seamlessly to different screen sizes and devices, providing a consistent experience whether on a smartphone, tablet or desktop.
- Fast Load Times: Optimize images and reduce unnecessary content to ensure quick loading speeds and minimize frustration for users.
- Simple Navigation: Use clear, intuitive menus and buttons that allow job seekers to easily find information about available positions, application processes and company culture.
- Mobile-Optimized Application Forms: Streamline application forms for mobile users and minimize the number of fields to allow for easy submission.
- Engaging Visuals: Incorporate high-quality images and videos that showcase your team, workplace culture and patient interactions to give a compelling glimpse into your organization.
- Easy-to-Find Contact Information: Ensure the recruitment teams' contact information is easily accessible, allowing potential candidates to reach out with questions.
- Search Functionality: Include a robust search feature that allows candidates to filter job listings by location, role and other relevant criteria.
- Social Media Integration: Encourage the sharing of job openings on social media platforms and allow candidates to spread the word about your company.
- Integrations: Connect with third-party services like LinkedIn, Indeed and applicant tracking systems (ATS).
- Accessibility: Utilize features for inclusive mobile usability, such as controls for text sizing, contrast, screen readers, etc.
Focusing on these evaluation methods can help you develop a thorough assessment of your mobile experience and uncover opportunities for improvement. High performance scores indicate to search engines that your website provides an excellent user experience, which supports your digital marketing efforts—particularly in SEO—which we’ll explore next.
Part II of this article will appear in the January/February issue of HomeCare.