HME Specialists Partners with CareTouch Communications, Inc. for Sleep Apnea Patients

DENVER (Nov. 19, 2013)—CareTouch Communications, Inc. announced that HME Specialists has chosen the CareTouch360 solution to automate and simplify patient management through regular patient outreach and engagement. In November, CareTouch began reaching out to HME Specialists’ patients who are on sleep apnea therapy. The outreach program utilizes the patient’s desired method of communication, including IVR, live call, email or web to monitor the adoption of PAP therapy, document compliance and manage resupply orders. The program also alerts the staff at HME Specialists if there are any immediate patient issues that require attention. “Partnering with CareTouch enables us to focus our time on helping our customers at intake and fulfilling their resupply orders,” said Dave Evans, Vice President of HME Specialists. “The program helps us reduce costs by automatically reaching out to patients and helping them stay on top of their therapy.” “We’re excited about working with HME Specialists because they understand the importance of consistent patient contact,” commented Matthew Dolph, CEO of CareTouch. “We help HME Specialists manage their patient population by exception so the focus is only on those patients who need assistance. This saves them time and reduces their costs.” Schedule a demo at caretouch.net.