DUNEDIN, Florida—One Health Direct (OHD) provides chronic patients of their partner durable medical equipment (DME) suppliers with a complete system to get qualified for and receive their desired treatment options and ongoing supplies, without the need to leave their homes. OHD said avoiding the exposure risks associated with going into clinics and facilities is a major benefit for patients suffering from illnesses that weaken the immune system, such as diabetes.
"One Health Direct focuses on the patient, and prioritizes the physician," said Alois Rubenbauer, founder and CEO. "Our aim is to ease the burden patients with chronic illnesses carry. This easy and user-friendly system allows them to stay safe at home and removes the guesswork from a potentially confusing process."
With the simplified process and support offered by One Health Direct's system, it hopes to ease the stress and burden often put upon patients. This at-home roadmap is designed to efficiently and compliantly guide the patient through the entire onboarding process, from the initial eligibility check through product fulfillment and training. OHD's trained support staff work in conjunction with the patient and their physician's staff to facilitate all administrative requirements, including: securing their prescription, coordinating all medical records and documents needed to ensure coverage and compliant billing by their DME on behalf of patients.
Patients point to convenience as a primary benefit of working with a DME which utilizes OHD's system. Eliminating trips to physician offices frees up their time and money to be spent elsewhere, in addition to reducing exposure risks often associated with office visits. Other customers point to confidence as a motivating factor: knowing all qualification, compliance, and billing requirements are complete and accurate provides peace of mind.
Additionally, OHD provides partner DMEs' patients with ongoing support and training which can be accessed from the comfort of their own homes. For example, a tutorial video library is provided on a dedicated website, cgm101.com, to assist in learning how to properly use continuous glucose monitor (CGM) equipment.
Physicians stand to benefit as well. With so many practices' bandwidth already at capacity, it becomes difficult for staff to fully assist patients and complete the needed education, qualification, administrative and fulfillment duties. Leaning on OHD's system allows practitioners and their staff to instead focus on treating patients with immediate needs versus spending significant amounts of time researching and performing administrative tasks.
