Each year, HomeCare checks in with home medical equipment (HME) providers and home health agencies (HHA) and other in-home care providers to see where they stand on salaries, benefits and staffing at their organizations. We know it’s a topic of great concern for your business, and we hope sharing this information provided by your peers helps you in decision making. Here’s what stood out from this year’s data:
- Most respondents held their staffing levels the same or grew: 78% of HME providers say that in 2024 they either kept staffing the same or increased, and 86% of in-home care providers say they increased staffing or held steady.
- For HME organizations, staffing growth came overwhelmingly in customer-facing roles: 56% in customer service and/or technicians and another 30% in sales and sales support.
- For in-home care, staff development appears increasingly important: 58% offered continuing education as part of their benefits package in 2024, compared to 42% in 2024.
- Recruiting is by far the biggest challenge across the board: 46% of HME providers say it’s their largest hurdle, far ahead of retention (23%) and training (22%). Even more in-home care providers—51%—noted recruiting as their top challenge, followed by retention at 34%.
Below we highlight some of the findings. You ca access the full insights from the survey by clicking the links below.
For a full version of the HME Salary and Staffing Survey, visit here.
For a full version of the HHA Salary and Staffing Survey, visit here.
HME Profile
HHA Profile
Note: Some charts may add up to less than 100 due to rounding. Others total above 100 because respondents selected more than one option. In some cases, answers with low percentages may have been combined.