NEW YORK,—HHAeXchange, a homecare management solution for providers, managed care organizations (MCOs) and state Medicaid agencies, announced the opening of a new Minnesota office and call center for its technical customer care team and local company employees. The call center in Bloomington, Minnesota will offer localized, skilled agents to provide customer support.
HHAeXchange said this investment is designed to bolster customer care capabilities while creating job opportunities and growth in the local area.
This announcement comes on the heels of HHAeXchange’s recent acquisition of Cashé Software, a Minnesota-based solution for homecare operations and billing. Integrating Cashé with deep domain and regional expertise will support HHAeXchange in creating a leading homecare software platform and a strengthened presence in Minnesota the company said.
“As HHAeXchange continues to advance its homecare management solutions to best meet the needs of today’s customers, we also remain focused on our service and support capabilities to ensure caregivers, families, providers and payers are able to provide the best care in the home,” said Paul Joiner, HHAeXchange’s chief executive officer. “Both the acquisition of Cashé and our increased presence in Minnesota will help us make this vision possible.”
In tandem with the new office and call center opening, HHAeXchange is launching multiple customer experience initiatives across its business, including:
- Streamlined support processes to ensure swift and accurate issue resolution, minimizing delays that might impact service delivery.
- Enhanced focus on workforce optimization aiming for peak efficiency across all call centers.
- Increased investment in training and onboarding to resolve technical issues as they arise.
Tammy Prause, VP of Technical Customer Care for HHAeXchange, will spearhead these initiatives to improve HHAeXchange’s overall technical support.
“Through my 30 years of experience, I’ve gained a deep understanding of what truly drives customer satisfaction, and in my newly appointed position, I am dedicated to elevating the support HHAeXchange provides its customers,” said Prause. “These company-wide initiatives, coupled with our expanded presence in Minnesota, further our commitment to fulfilling our customers’ needs and exceeding their expectations.”
For more information about HHAeXchange, the new call center, or the company’s homecare management solutions, visit hhaexchange.com.
