DALLAS—Homecare HomebaseSM (HCHB), a software provider for home-based care, shared the impact its data resources, workflow automation and clinical expertise had on GrandCare Health Services during the COVID-19 pandemic.
When the pandemic hit, GrandCare's five-star agencies—serving more than 500 patients—found themselves with limited access to crucial data and only basic reporting capabilities due to limitations of the software provider they were using. The organization struggled to access mission-critical data and perform analysis, operating on the edge of survival as it attempted to navigate the rapid changes in the COVID-era market.
Homecare Homebase (HCHB) stepped in as GrandCare's new software partner, providing real-time data access and critical analytical support, giving GrandCare the financial visibility needed to secure and forgive PPP and EIDL loans, avoid layoffs and re-position for long-term growth.
"We have strong analytical capabilities, but without good data we were flying blind. Having reliable data is essential—without it, you're risking both patient care and business stability," said David Bell, CEO of GrandCare. "Looking back at where we were in 2019 versus where we are now, I can confidently say that HCHB's data capabilities played a crucial role in our survival and success."
Despite the challenges of the pandemic, GrandCare was able to deliver high-quality care more cost-effectively per visit than before, due to continuous improvements in efficiency. In an industry where survival depends on high single-digit gains in operational performance each year, this level of progress is only possible with access to reliable data. Without the ability to track and optimize key metrics, operating under 2019 conditions would have resulted in a -25% profit margin today, HCHB said.
"HCHB believes that we are here to do more than provide software, we want to be true partners with our clients, rising to unexpected challenges like COVID and delivering the innovative solutions they need to adapt and thrive," said Luke Rutledge, president of HCHB.
"HCHB has always been ahead of the curve when it comes to providing critical information, alerts and updates," said David Bell, CEO of GrandCare. "Their commitment to overdelivering is evident in how they respond to challenges—while no one can predict every obstacle, HCHB will move mountains to address issues and find solutions as quickly as possible."