BOC Wins Stevie Award for Best Use of Technology in Customer Service

OWINGS MILLS, Md. (March 7, 2014)—The Board of Certification/Accreditation (BOC) won a Stevie Award for Sales and Customer Service in the Best Use of Technology in Customer Service category. This was the second consecutive year BOC was honored with a Stevie Award. Winners were announced Friday, Feb. 21 at the eighth annual Stevie Awards ceremony in Las Vegas. BOC was recognized for its exceptional integration of technology and customer service and shared this honor with other international companies, including DHL Express Worldwide, Delta Air Lines, and Salesforce. The Stevie Awards for Sales and Customer Service are the world’s top sales awards, contact center awards and customer service awards. Some of the award shows facilitated by the Stevie Awards organization include the American Business Awards and International Business Awards. Last year, BOC won a Stevie Award in the Sales and Customer Service in the Healthcare, Pharmaceuticals and Related Industries category. The awards were presented to honorees during a gala banquet at the Bellagio Hotel in Las Vegas. More than 470 nominated customer service and sales executives from around the world were in attendance. More than 1,500 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 36 percent over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. BOC president and CEO, Claudia Zacharias, MBA, CAE, said, “Our pledge to ‘be with our customers every step of the way’ was the driving force behind the technological improvements we’ve made to our website. Since exceptional customer service is a fundamental value embraced by every BOC team member, we are especially grateful for this recognition.” BOC’s submission was titled “Customers Come First at BOC,” and the entry highlighted the website improvements employed to optimize customer service; specifically the myBOC and continuing education portals. These website upgrades were engineered to provide BOC’s customers with a personalized experience when selecting continuing education opportunities and tracking their credits. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at stevieawards.com/sales.